Refund policy

Return & Refund Policy (South Africa)

We want you to feel confident shopping with us. This policy is designed in line with the Consumer Protection Act (CPA) of South Africa.

📦 Returns (15-Day Policy)

You have 15 days from the date you receive your item to request a return.

To qualify for a return:

Item must be unused, unworn, and in original condition
Must include original packaging and tags
Proof of purchase is required

To start a return, contact us at getbuilt121@gmail.com

Returns must be sent to: [INSERT RETURN ADDRESS]

⚠️ Items returned without prior approval will not be accepted.

🛠 Damaged, Defective, or Incorrect Items

Under the CPA, you are entitled to receive goods that are in good condition and match what you ordered.

If your item is:

Damaged
Defective
Incorrect

Contact us immediately at getbuilt121@gmail.com
 so we can:

Replace the item
Repair it
Or issue a full refund
🚫 Non-Returnable Items

The following items cannot be returned:

Perishable goods (food, plants, etc.)
Custom or personalized products
Personal care items
Hazardous materials

❌ We also do not accept returns on:

Sale items
Gift cards
🔄 Exchanges

We do not offer direct exchanges.

The fastest way:

Return your item
Once approved, place a new order
🇪🇺 EU Orders (If Applicable)

If your order is shipped to the European Union, you have the right to cancel or return within 14 days, in line with EU regulations.

💳 Refunds

Once we receive and inspect your return:

You will be notified of approval
If approved, refunds are processed within 10 business days

Please note:

Banks may take additional time to reflect the refund
If more than 15 business days pass, contact us at getbuilt121@gmail.com
⚖️ Your Rights Under South African Law

Under the Consumer Protection Act, customers are entitled to:

Safe, good-quality products
A 6-month implied warranty on defective goods
Repair, replacement, or refund if goods fail to meet standards